LMAC Coordinator

First Call H Resource P. Ltd
  • Chennai
  • 10-15 lakh
  • 2-6 years
  • Views
  • 19 Apr 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

1. exp into project implementation
2. Open to work in shifts.
3. should have excellent communication skill
This role is responsible for planning, scheduling, prioritizing and coordinating IMAC (desktop system Install, Move, Add, and Change) activities. Responsibilities may include any or all of the following: receiving, reviewing, and coordinating client's requests for break/fix resolution, builds, adds, changes, installs, moves, and removes. They also represent Deskside and coordinate activities with interdepartmental functions such as Network Services, Maintenance, Server, etc. to ensure that IMAC's are performed. Communication skills are critical -- both with client and colleagues. They answer client questions, provide consulting on desktop computing solutions, where appropriate, and play a key role in client satisfaction for IMAC requests. They also need to have a clear understanding of the idiosyncrasies of each unique client environment, and provide related client feedback to other IGS development and service departments. They are responsible for coordinating, planning scheduling and prioritizing IMAC activities, and understanding their client requirements so that the IMAC activities flow properly.

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First Call H Resource P. Ltd