a. Managing the Key Account portfolio of the Area Office/s by periodical evaluation and updation of KA pipeline;
b. Study & analyze key customers potential and future expansion plans for the territory;
c. Engaging with customers to create demand and improve organisations share of business.
a. Execute regular structured interactions with customer to understand their requirements towards sales & after-sales alongwith pro-active resolution of customer concerns;
b. Execute promotional activities including service camps, Training Programs for Drivers & Mechanics & Customer Meets;
c. Ensure customer relationship management by organizing regular interactions by Dealer Top Management with Key Customers;
d. Implement the Key Account Initiatives like Portal usage, On-line payment, Reminder Module, Complaint Escalation Mechanism and Loyalty Program.
e. Execute Loyalty Enrolment & Facilitate for Redemption
3. Customer Issue Resolution
a. To ensure prompt resolution of Customer Issues.
b. Ensure usage of Key Account Customer Assistance Centre (CAC) by customer.
c. Ensure seamless co-ordination with the Customer Care team for prompt resolution of concerns raised by Key Account Customer.
d. Ensure development of infrastructure & system / processes at Channel Partners.
4. Market Intelligence
a. Maintain MIS for the state/s on regular basis;
b. Track competition activities & formulate action plan to retain & enhance Key Customer base;
c. Analyze Competition product performance and keep the internal team abreast of the happenings.