1. High service level
- O- D-2.5 days -3 day delivery
- RTO - 8%-9%-
- Track performance on an on going basis
- Chase up with the internal operations team to impose performance
2. Timely Issue resolution
- Work on important areas
- Program management new initiative
3. Billing + Payment
- Ensure timely release of bills from accounts
- Ensure timely payment resolution
- Issue internal and from Client
- Ensure pricing of Client is good enough to get over 5%
- Get a separate P&L for and highlight concern
- Do reconciliation of shipment bills & payments
Describe the major challenges you face in carrying out your job, and what you do in order to overcome them.
- Client stakeholder management-Specifically when stakeholder are senior
3. KEY DECISIONS
Describe 1 or 2 typical decisions you have to make, in the course of your job.
- Decision on reconciliation status
- Decision on accepting debts
List the job roles that you interact with inside or outside the company to enable you to meet your accountabilities)
INTERNAL (Roles or teams you need to interact with internally in the organization on a day to day basis)
- Operation -Promoter
List the data which will reflect the scope and scale of activities concerning your job.
(These should be quantifiable numerical amounts)
- Client KPI- s- Order to delivery-
- 3 days delivery
- Pending payments.