Key Account Manager

Harsha IT Ventures
  • Delhi
  • 10-15 lakh
  • 4-8 years
  • Views
  • 25 Apr 2017

  • Sales/ Business Development/ Account Management

  • Internet/ ECommerce
Job Description

- Define customer journey - Right from on-boarding to training to support tickets to adoption and work towards improving it continuously

- Drive alignment with Revenue / Account Management team on renewals / expansion revenue

- Gather feedback from merchants and advocate for changes in other departments / collaborate with them for implementation if required

- Be the best user of LT products and expand the use-cases of our products for merchants

- Create dashboards to measure customer success and segment customer to work towards highly targeted engagement plan to improve it

- Work with Product / Account Management teams for very smooth product releases

- Manage team which will be the face of company for merchants and ensure customer experience is topnotch by continuous training and monitoring.

- Real Customer Success comes from the heart. You should have the best customer management and business consultancy skills around. You should be passionate about engaging customers and expanding their use cases through products. You should have impeccable relational skills and ability to create win/win environments for everyone that you work with.

Competencies/Skill sets for this job

On-boarding Product Releases Customer Management

Job Posted By

About Organisation

Harsha IT Ventures