Java/c/c++/dot Net with Japanese Language

First Call H Resource P. Ltd
  • Bangalore, Pune
  • 10-12 lakh
  • 3-8 years
  • Views
  • 18 Jan 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Overall responsibility for 1st level support and interface to 2nd & 3rd level support in alignment with client Operating Model and tool set.

Work in 24X7 Service Operation environment on basis of Monthly/Quarterly rotation of shift.

Complete ownership of Application Help Desk (Hotline/Email/Tickets) and resolution within defined Service Operation processes (SLA & OLA).

Competencies/Skill sets for this job

Operating Model Net Service Operation Help Desk

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First Call H Resource P. Ltd