Java L3 Support

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 10-12 lakh
  • 6-11 years
  • Views
  • 06 Jun 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Debug and drive the technical issue to the customers query.

Manage customer expectation and make sure customer is receiving highest quality of service.

Be a liason between engineering and support L1/L2 levels.

Document customer issues for future reference and build knowledge base of the solutions given to the customer.

Requirements & Qualifications

BE/BTech/MCA degree or equivalent technical experience.

6 + years of experience in the software industry.

3 + years experience either as a technical support engineer or as an implementation consultant, with experience in front-line contact with customers via phone and e-mail. Experience in secondand/or third line support is an advantage.

Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving

Extensive hands-on experience with Java, JSON, REST Services, No SQL databases, ETL

Strong BigData technology experience

Excellent communications and interpersonal skills.

Track record of accomplishment and effectiveness within organizations.

Preferred skills for this role include Technical :

Experience and/or familiarity with data analysis activities

Development and/or Production Support Experience with J2EE applications and No SQL databases, ETL (PowerCenter), MDM, Cassandra, Amazon AWS

Familiarity with CRM or incident tracking and management systems such as Siebel, Remedy, Clarify, etc.

Competencies/Skill sets for this job

J2ee Java Liason 2ee Hands-on

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About Organisation

2COMS Consulting Pvt. Ltd.