International Voice Support Executive

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 2-4 lakh
  • 1-3 years
  • Views
  • 07 Jul 2017

  • Operations, Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Solving queries/problems of customers related to banking such as credit/debit cards.
Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users.
Analyze and resolve incidents and service requests regarding use of application software or hardware.
Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
Should have basic knowledge about computer software and hardware.
Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.


Competencies/Skill sets for this job

Crm Quality Customer Satisfaction Service Requests Solving Quries

Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.