Employee will work in a financial call center, and be expected to manage employees that handle customer relations and general customer service for a UK bank. The process deals primarily with general inquiries for a UK Banks credit card business. Potentially, customers could call in seeking help, information or for complaint resolution. Employees in this process make it their core job to use their customer service skills to resolve customer inquiries to the best extent possible, minimizing the need to keep the customers on hold and/or the need to refer the customer back to the UK for additional support. The client is a diversified bank that offers a broad array of financial products and services to consumers, small businesses and commercial clients in the U.S., Canada and the UK. Our line of work services only UK customers Reporting Line & Expectations.
Must be a regular graduate.
Must be from Voice Process - International
Must be into Banking - Cards background.
Must be flexible for shift job.