Incident Manager

PeopleStrong HR Services Pvt. Ltd.
  • Gurgaon
  • 9-13 lakh
  • 8-11 years
  • Views
  • 19 Dec 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Must have 8+ years of experience in Java/ J2ee/Hibernate / SQL.
2. Basic knowledge of AngularJs, Android and IOS is preferable
3. Must have experience in Incident Management at least for 3 years.
4. Clear understanding of incident, problem and change management.
5. Basic knowledge of Kanban board.
6. Self-driven, proactive and enjoy with high pace.
7. Conflict resolution and aggregation.
8. Ability to communicate with both technical and customer success team.
9. Good written and verbal communication skill and presentation skill.

1. Recognizing work that needs to be prioritized to comply with SLAs.
2. Collaborating with other teams to analyze the problem.
3. Monitoring and updating tickets and ensuring follow-ups for closure of tickets.
4. Working with L1 /L2 teams to perform root cause analysis and define resolution.
5. Identifying the areas that need to be addressed with robust process.
6. Energize team members towards organization vision, goal and mission.

Competencies/Skill sets for this job

J2ee Proactive Java Sql Customer Success Incident Management Closure

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