Incident/ Change Management Manager

  • Chennai
  • Confidential
  • 8-12 years
  • Views
  • 23 Mar 2018

  • IT/ Information Technology

  • Consumer Durables/ Semi Durables
Job Description

Leadership role with one of our reputed client US Based Banking Firm. Role: Permanent Years of Experience: 8+ Years Location: Chennai Job Description: Incident management Support automation solutions/tools both in-house and vendor provided Plan, install and maintain automation software on various platforms Perform automation monitoring and tuning, participate in process redesign; make recommendations on enhancements or new automation solutions Provide technical support to both systems administrators and data center operations teams Interface with outside vendors to coordinate problem resolution Requirement Qualifications: 8-12 years of experience in the relevant area Understanding of automation tools like Tivoli ITM6, Net cool, Omnibus, etc. and programming languages like Java, .NET , Perl , Shell Scripting , PL/SQL. Fair Understanding of Basic databases like Oracle/DB2/MSSQL. Fair understanding of various windows, UNIX and Linux platforms Ability to develop end-to-end software systems Strong analytical and troubleshooting skills Good interpersonal, communication and presentation skills Positive attitude with initiative, drive and ability to work independently Knowledge on ITIL process (example Change, Incident and Problem Management)

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