Inbound Tech Support Hiring Going On/Fixed Salary

Adeeba E-Services Pvt Ltd
  • Kolkata
  • Confidential
  • 1-2 years
  • Views
  • 31 May 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

We only need Experience Candidates who worked for inbound Tech
support.

Note:
Freshers please do apply if you are not experienced in inbound tech
support and experience in international bpo.
Candidates who have worked in international but not worked for inbound
tech support or outbound tech support please do not apply.
Candidates who have done refund in tech support please do not apply.

The job of a Candidate:
Candidates need to attend calls and analyze the issue and
troubleshoot the problems.
customer will call regarding pop up on the screen with an error
the message, the customer will call regarding printer, router, anti-virus, email
issues these calls will be of windows but customer will also call
regarding Mac laptops and other devices like iPhone, Ipad etc, issues
can be of Activation lock,iPhone disable connect to Itunes, Contact
lost, Cannot login into Icloud account etc.
Candidates need to solve these issues give a resolution and make a
sale.

Candidate profile:
Candidates need to speak English.
Candidates need to close his or her own calls.
Candidates have to be exp for 1 year or more in Tech support inbound or outbound.
Candidates need to be flexible.

Incentives are given monthly and spot once the QA is checked by taking
care of chargebacks, refunds, and void then only the candidates are qualified for incentives.
Leave, Comp Offs,B'Day Leaves are also given to the employees.
6Days work/Roster off.

Apply if you want good stability in your CAREER.

Candidates can call the below number to schedule the interview time
and day.


Competencies/Skill sets for this job

International Bpo Tech Support Inbound Customer Care

Job Posted By

Salomi Vanancio
Sr.Hr. Recruiter

About Organisation

Adeeba E-Services Pvt Ltd