Managed the Help desk & Desktop Support team which supported Windows 9.X, 2000, XP, Vista and Windows 7, Windows 8 & 8.1 along with the MS-Office including mail services.
Manager Network equipment like Cisco 3560 L3 Switch and Fortinet Firewall 40c and 80c configure Active Passive, SSL VPN and IPSec VPN.
Manger ADC, File, Symentac AV Server & configured with File screening and Resource Manager, SQL Database for Application Server etc.
Investigated new technologies, software, patches, and security packages, which will improve system performance and systems administration procedures.
Analyzed system problems, run preventive tests, trained staff as part of preventive measures
Met with Vendors to provide new technology (Software, Hardware, Tools, and Device) to enhance the Windows & network architecture.
Documented the history of System Issues requests, Internet, Email, Data Card etc.
Prepare Desktop, Internet, Email Policies, Network LAN Diagram, Backup Scheduling Plan
Monitored system and network activity to quickly detect any problems related to system security, performance, or system failures in a timely fashion and meet SLA agreements and provide daily technical support and 24, 7 on-call support as well as weekend outage and miscellaneous tasks.
LAN/WAN/VPN and Wireless Access Point and Fiber optics networking implemented for different Locations.
Manage the IT Assets using Barcode Sticker.
Preparing of MIS Report for IT
Gathered information and customer feedback to establish client requirements
Conduct a software Audit, making a report for licenses software and freeware.
Maintaining Printer, Scanning Utilization chart & UPS Monitoring.
MS Office trainer for Users
Knowledgeable about ISO 9001:2001, ISO 14001:2004 and OHAS 18001:2007 and basic Knowledge of ISO 27001 & ITIL Standard systems requirements.
Knowledge and experience of auditing member of 5s, Kaizen, QC Circle tools to improve manufacturing excellence.
All Software support regarding the PLC Softwares, Machine related software like weighbridge software, CNC machine, Scada System, Attendance System
We have implemented and managing the CCTV Security surveillance System, Public Announcement System with addressable zone wise configuration, Fire Detection System, telephone epbax system with VOIP implementation.
Barcode system implemented for the store inventory and dispatch process.
Installation & Configuration as Administration
Communicated regularly with senior management and both technical and non-technical personnel to build effective cross-functionality team and ensure accuracy, consistency, problem solving and on time project completion
Reviews quality of all respective modules, Assemble, train and motivate a user team for each functional area. Ensure all areas of Module are integrated, Identify key business requirements, Investigate and confirm reporting requirements. Support key user.
Planning all Module training for Key user and end user, Serve as facilitator between team members.
Strong logical thinking
IT Professional with demonstrated success implementing strategies IT initiatives that improve business functionality with positive impacts on the bottom line.
Skilled Manager, with proven ability to lead and motivate teams to maximize productivity.