IT Helpdesk / Service Desk

Orcapod Services
  • Bangalore, Hyderabad
  • Confidential
  • 2-6 years
  • Views
  • 29 Oct 2018

  • Software Design & Development

  • Consumer Durables/ Semi Durables
Job Description

Location- Bangalore at our client location (Ericsson)
Please find the below JD:
3 - 5 years of experience in Service Desk / Technical Support, experience within a Windows & Mac.
Excellent trouble shooting, and problem analytical skills
Professional customer service skills, and proficient in managing clients expectations
Working experience in Windows & Macintosh Client and Server environments
Solid understanding on Active Directory, DNS, and TCP/IP for advanced end-user issue troubleshooting
Knowledgeable on network topologies, Internet provider technology, to troubleshoot with ISP if needed
Strong troubleshooting ability on Windows and Macintosh laptops / desktops for standard application issues, network issues, printer issues, hardware issues etc.,
Fluency in English - Speak, Read, Write Technical Process documentation
Strong understanding on Microsoft Office suites for both Windows & MAC operating systems
Good knowledge on O365 User account creation / modification / deletion, and perform education for end-users and troubleshooting on Office setup issues
Strong ability to present thoughts, metrics & presentation, thru MS Excel, Word, & PowerPoint
Handles escalated tickets
Open to work 24/7 

Job Posted By

Managing Principal

About Organisation

Orcapod Services