Ikya Human Capital Solutions Pvt Ltd
  • Bangalore
  • 10-15 lakh
  • 5-10 years
  • Views
  • 14 Feb 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

1. 5-10 yrs of Relevant exp.
2. Should have worked on IBM MQ V6, V7.x & V 8.0 on distributed platforms
3. Good knowledge & experience in MQ admin activities
4. Good understanding of different HA solutions for MQ
5. Hands on experience of SSL implementation in MQ
6. Has to lead & handle the MQ operation
7. ITIL process understanding

(1.) To resolve all tickets/incidents and escalations in adherence to SLA timelines and security guidelines

(2.) To perform value addition activities such as training/ mentoring,implementation of best practices, Knowledge sharing and Knowledge base review and management through effective & timely documentation

(3.) To ensure positive customer feedback and satisfaction through calls/ discussion to ensure correct resolutions

(4.) To adhere to agreed process and quality standards; and, company policies

(5.) Participate in architectural reviews and suggest improvements to generate more EN opportunities or to reduce the cost

(6.) To perform Root Cause Analysis and problem management to ensure that the correct resolutions are provided for capacity planning and architectural planning

Competencies/Skill sets for this job

7.x Training Calls Ibm Mq Root Cause Analysis Ha Solutions Admin Mq Admin

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