Evaluate commercial operations for hydroprocessing technologies and assist customers in achieving their goals.
Develop performance estimates based on commercial data in support of Catalysts, Adsorbents & Specialties (CA&S) Sales Support and assist in the sales process as requested.
Participate in customer meetings.
Participate in Research & Development (R&D) technology development and improvement projects, bringing commercial perspectives and key data to the team.
Provide sales support: including technical and commercial perspective, recommendations on guarantees, unit start-up support and turn-around support and analysis of commercial operating experience.
Participate in guarantee resolution projects by coordinating problem investigation efforts and developing solutions. Work with departments and licensees to deliver corrective measures.
Create operating procedures and process improvement techniques that maximize customer earnings while meeting the highest standards for safety.
Provide support to Sales through customer visits, technical presentations, participation in licensee symposia and publication of technical papers.
Contribute to short- and long-term development project ideas in existing markets to improve quality or to meet new customer goals or to address a competitive threat.
Effectively communicate recommendations, requirements and benefits.
Champion change and improvement in technologies supported via innovation.
Participate in engineering review meetings for new units and revamps including Design Basis, Process Flow Diagrams (PFD), Process & Instrumentation Diagrams (P&ID), Hazard and Operability Study (HAZOP), Model Reviews, and others activities.
Bring operational and safety considerations into design to ensure reliable performance.
Serve as focal point for office-based support, working with customers to rectify issues.
Provide office-based and on-site troubleshooting assistance to commercial units and conduct on-site commercial unit audits.
Keep current with customer needs through technology support, communication of changes, and incorporation of relevant changes into appropriate documents.
Develop, prepare, update general operating manuals, process technology manuals, and training material and present technology training courses
Experience in design or operations of hydrotreating / hydrocracking units is essential.
4 to 6 years of Field Operating Services, Engineering or equivalent refinery process operations or technical services experience is considered ideal.
Strong verbal and written communication skills.
Solid comprehensive and problem solving skills.
Strong mechanical aptitude and troubleshooting skills.
Ability to work well independently and in a team environment.
Ability to handle multiple tasks concurrently.
Effective presentation skills. MS Office computer skills are desired.
Ability to travel up to 25% annually to both domestic and international sites. (Much of this travel can be scheduled and planned in advance.)