Good verbal & Oral Communication Skills.
The candidate need to have mother-tongue Malayalam or Tamil or Bengali.
Serve as the first point of contact for technical assistance.
Follow standard help desk procedures and record events and problems and their resolution in logs.
Address understanding issues.
Ticketing, Call coordination, call logging, report generation.
Communication to All Business users during Month end.
Must have very good skills in emailing, MS word, MS Excel, MS Outlook.