Must have handled the L3 repair & refurbishment activity for telecom /DTH Org.
Must have core competance in managing multiple partners for L3 & refurb ops
Must have in depth knowledge on back end repair factory and working
Must have led a team for Pan India Repair & Refurbishment
To manage effectively the L3 & Refurb operation across India at multiple location with multiple partners
To lead team to manage Pan India L3 & Refurb operation with efficiency and quality
To identify new partners and onboard them for repair & refurb activity
To manage cost of repair & speed of repair.Monitor KPI for repair /Refurb factory - Speed & Cost KPIs
To manage spares fulfillment to the refurb /repair factory and ensure proper MSL & stock of spares
Create standardized process for Refurb operations across india.
To ensure effective operation and maximum recoverable units from the refurb process.
To ensure early & efficient return of defective units to Repair /Refurb centre for faster recovery & lower lead time
Monitor total output from each repair partner wrt FG , NTN , BER and BGA rework units
Ensure units availability at refurb partner as per load projection
Ensure scalability of refurb centre as per business needs , refurb centre should be able to scale operations
Create best in class refurb capability at these refurb centre and ensure all process for refurb are efficient & transparent
Monitor adherence to process document at Refurb centre
Innovate to create better process and guidelines to have better efficiency and productivity at the refurb centres
To expand refurb operations as per business requirement
Indentify prospective partner to have business continuity or business expansion
Benchmark refurb process with competition and create
Effectively track KPIs such as TAT, repeat repair, defective trend , productivity per engineer/manpower at each refurb centre and create framework for refurb centre performance benchmarking
To effectively create online dashboard to monitor performance of each refurb /repair partner