Head - Quality - Six Sigma - BPO - Iim/xlri/mdi/fms/iit

3D India Staffing Research & Consulting Co India
  • Mumbai, Navi Mumbai, Thane
  • Confidential
  • 4-7 years
  • Views
  • 29 Oct 2018

  • Customer Service

  • Consumer Durables/ Semi Durables
Job Description

Essential skills + Responsibilities as follow
1. Need to have Six Sigma Green Belt Certification or knowledge/hands on experience in Six Sigma Green belt
2. Knowledge in Transactional Quality Required
3. Ready to work according to Global working hours
4. Must have team handling experience
5. Must have on paper experience as a Team Manager or Assistant Manager
6. Looking for people with excellent communication skills
7. Analyze Process, operations, business data to identify improvement opportunities
8. Validation of opportunities and conversion in to the projects
9. Participate in client interactions to present the process improvement case studies
10. Establish Governance with the client for project opportunity identification/ workshops, project validations and sign offs
11. Deploy Process Improvement framework for the engagement (s) by gathering requirements from stakeholders
12. Conduct toll gates review of the improvement projects
13. Creating awareness by socializing with teams and bringing visibility to quality initiatives to improve culture of quality
14. Drive Training programs / Certification program at the engagement level and participate in the training programs as trainers
15. Allotment of day to day work, supervise, guide and follow-up with teams
16. Manage trainings for the accounts : Process and Refreshers
17. Maintain the desired target throughput for process training batches
18. Manage and control attrition and effective employee engagement activities
19. Excellent Transactional Quality Domain Knowledge
20. Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
21. Managing internal as well as external quality audits
22. Responsible for metrics collection, analysis and consolidation across unit
23. Identifying root cause analysis of quality shortfalls
24. Developing and implementing training plans based on areas for improvement identified by call monitoring
25. Should have in depth knowledge of quality tools 

 Desired Candidate Profile : Gender Preference: Male ( Highly Preferred) Education Qualification: Graduates/ PG from XLRI/IIM/IIT etc Experience Required: Min 4 to 7 years of experience in BPO, Min 1 to 2 Years of Experience as Quality Leader on Papers.

Certification Required:- Six Sigma Green Belt Certification (Must)Candidate Requirement :- Knowledge in Transactional Quality Required- Manage and control attrition and Shrinkage- Should have in depth knowledge of quality tools

Job Posted By

Dhruv Dev Dubey
Business Director