Head - Quality & Business Excellence

Kairos Consulting
  • Kolkata
  • 12-17 lakh
  • 12-15 years
  • Views
  • 07 Mar 2017

  • Operations

  • Banking - Retail
Job Description

-Unsecured lending (both, group & individual) for a micro finance institution as well as other unsecured lending for an NBFC.
- Contributes to the development of new tools/methodologies that improve productivity capabilities within the company.
- Plays an active role in the application of business analysis tools to solve business problems.
- Effectively defines problem statements & root causes and can coach others.
- Leads small to medium size workshops (in root cause analysis and solution generation)
- Independently leads work streams and small to mid-sized quality improvement projects; this requires a good understanding of types of costs and their behavior, i.e., fixed v/s variable costs and cost benefit analysis.
- Builds personal rapport with junior and mid-level client executives in the context of a process that needs improvement.
- Develops reporting and tracking mechanisms to capture productivity benefits achieved.
- Effectively deploys primary data collection tools such as surveys, structured interviews, Voice of Customer techniques such as Critical To Quality Tree, Kano analysis, etc.
- Develops and maintains project plans and alerts the leadership to risks.
- At least 5 years - experience in business process re-engineering, using process improvement techniques such as lean Six Sigma, ideally in services.
- Master Black Belt / Black Belt Certified
- Excellent Project Management skills (Preference PMP certified)
- Strong Leadership Skills to handle quality improvement team and drive Quality and business excellence Projects.

Job Posted By

Amit Kumar Kedia
Associate Director

About Organisation

Kairos Consulting