Head - Order Management & Customer Service - Industrial Products
Head- Order Management & Customer Service for an MNC. The candidate must be from Industrial Products / Medical Devices, handling a similar role.
The Role :
- She would Lead and manage the Customer Service Department for the organisation.
- Own the Order Management and Fulfillment processes.
- Customer Complaint management
- Sample management and fulfillment
- Contact center management
- Audit & compliance
- 18-20 years of work experience in customer service operations.
- 3-5 years senior leadership role in Order management & Customer Service from Industrial products / Medical Devices / Medical Equipments / Pharma etc...
- Metric driven operations experience