Head Order Management & Customer Service

Flexi Partners
  • Bangalore
  • 10-20 lakh
  • 18-20 years
  • Views
  • 02 Nov 2016

  • Logistics / Supply Chain Management

  • Engineering
Job Description

Head - Order Management & Customer Service - Industrial Products

Head- Order Management & Customer Service for an MNC. The candidate must be from Industrial Products / Medical Devices, handling a similar role.

The Role :

- She would Lead and manage the Customer Service Department for the organisation.

- Own the Order Management and Fulfillment processes.

- Customer Complaint management

- Sample management and fulfillment

- Contact center management

- Audit & compliance

- 18-20 years of work experience in customer service operations.

- 3-5 years senior leadership role in Order management & Customer Service from Industrial products / Medical Devices / Medical Equipments / Pharma etc...

- Metric driven operations experience


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Flexi Partners