Head - Operations (insurance Process)

Clearway Advisors
  • Pune
  • 24-30 lakh
  • 13-20 years
  • Views
  • 09 Nov 2016

  • Operations

  • KPO/ Analytics
Job Description

As a Head - Operations, the incumbent will be leading a function / division as part of the Leadership Team and responsible for driving on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes in the Insurance domain.

Manage client relationships and escalations
Explore opportunities to move processes to the satellite office and other locations
Identify onshore opportunities for existing and new processes, scoping, identifying new areas of work
Lead special projects/organization wide initiatives
Integrate domain knowledge & business understanding to create superior solutions for the client


Desired Candidate Profile

Graduate with 15+ yrs of experience, with at least 2 yrs in aSenior Management role, with atleast six to seven years in a managerial role

Should have handled a span of 200+ FTE with 1 - 2 Managers reporting to him / her
Should have worked in the Insurance domain, preferably commercial insurance
Onsite transition experience is a must
Should have a good exposure to Process Improvement tools and techniques
Should have been part of Process Improvement projects (Green Belt, Lean, re-engineering projects)
Preferably have related industry certifications
Should have a strategic bent of mind


Job Posted By

Rachita Saini Duggal
President - Recruitments & Search

About Organisation

Clearway Advisors