Head IT

toran global
  • Delhi, delhi
  • Confidential
  • 12-20 years
  • Views
  • 13 Mar 2018

  • Software Design & Development

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Company: Telecom Position: Head IT for Business unit Location: Gurgaon Qualification: BE / MBA JD 1. PRINCIPLE ACCOUNTABILITIES Would be responsible for the entire IT delivery and IT operations for the business unit. Head IT DGM Operations DGM Projects DGM Telesonic Operations Sr.Mgr Telesonic Application support Sr,Mgr Business Analyst Manager Projects 2 Implement IT / Industry best practices to support business growth and operational efficiency. Manage the relationships with preferred partners for IT delivery and operational support. Own, manage and report the overall organisational IT budget. Information Security and Policy Implementation, Application Development. Apart from smooth functioning of support & operational systems, ensure developmental focus for deployment of strategic systems. Develop Customer Service and Business focus amongst IT / IS team. Ensure uptime and performance of applications as per defined SLA Setting up Processes for various Technology related areas. 3.Key Outcomes Partner engagement and governance. Maintain Balance Score Card Perform regular review of problem metrics manages vendors to achieve and exceed SLAs Consistently planning for future networking requirements, security issues, up-gradations, New Applications, IT services continuity management and for other IT infrastructure development of the organization. Defining User & Systems Requirements Specifications for new systems, and Change / Enhancement Requests for existing systems. To continuously capture internal employee feedback and act on the same to avoid productivity losses / customer complaints due IT / Software related problems. 4. Span of Control: Norms: None Functional Competencies: Project Management orientation SLA Management Adaptability and Handling Change Communicating and Presenting Planning and Process Orientation Networking and Influencing Analysing and Decision Making

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toran global