Head - Ecommerce

Pinnacle Solutions
  • Mumbai
  • 10-20 lakh
  • 3-8 years
  • Views
  • 06 Jan 2017

  • Customer Service

  • Internet/ ECommerce
Job Description

Responsibilities :
- Responsible for delivering an un-matched awesome experience to all customer queries through in app features, bot based chat solutions, online and offline service desks.
- Work with the IBL and internal team to design and execute the customer service processes.
- Team Structure : Primarily an Individual Contributor role who would work with multiple teams.

Key requirements : -
- 3 to 7 years of experience, ability to solve consumer facing communication problems.
- Ideally should have been a business analyst, in consulting or customer care design role

Competencies/Skill sets for this job

Business Analyst Customer Service Team Structure Consulting

Job Posted By

About Organisation

Pinnacle Solutions