Head- Customer Service

  • Bangalore
  • 15-25 lakh
  • 17-25 years
  • Views
  • 14 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Responsible for setting up and scaling the Customer Service Operations and Service Excellence

- To Manage customer service for all the Business Verticals

- Manage End to End Service Delivery and ensure world class service experience to the clients/Investors

- To ensure Service Delivery in conjunction with the Service Delivery Managers and Business Unit Heads

- Timely & accurate Reporting / Management Information analysis - For Clients, Management.

- TAT Management, Process Improvements, Regulatory Compliance, Audits- Process/Transactional Level, Overall MIS

- Deliver high quality service through all touch points for the Clients/Investors and Responsible for quality of response & TAT

- Responsible for first time best resolution & elimination of scope for escalations

- Effective budget allocation and management of overall cost of service Customer Service, churn management, customer service operations and service operations.

Competencies/Skill sets for this job

Churn Management End To End Mis Information Analysis

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