- Responsible for delivering an un-matched awesome experience to all customer queries through in app features, bot based chat solutions, online and offline service desks.
- Work with the IBL and internal team to design and execute the customer service processes.
- Team Structure : Primarily an Individual Contributor role who would work with multiple teams.
Key requirements : -
- 3 to 7 years of experience, ability to solve consumer facing communication problems.
- Ideally should have been a business analyst, in consulting or customer care design role.