Head- Customer Experience

Pinnacle Solutions
  • Mumbai
  • 10-15 lakh
  • 3-8 years
  • Views
  • 30 Jan 2017

  • Operations

  • Internet/ ECommerce
Job Description

- Responsible for delivering an un-matched awesome experience to all customer queries through in app features, bot based chat solutions, online and offline service desks.

- Work with the IBL and internal team to design and execute the customer service processes.

- Team Structure : Primarily an Individual Contributor role who would work with multiple teams.
- 3 to 7 years of experience, ability to solve consumer facing communication problems.

- Ideally should have been a business analyst, in consulting or customer care design role

- Pedigree - Preferably from a premium engineering/ business school namely IIT/ IIM/ ISB/ BITS Pilani etc.

Competencies/Skill sets for this job

Consulting Business Analysis Service Processes

Job Posted By

About Organisation

Pinnacle Solutions