- Responsible for delivering an un-matched awesome experience to all customer queries through in app features, bot based chat solutions, online and offline service desks.
- Work with the IBL and internal team to design and execute the customer service processes.
- Team Structure : Primarily an Individual Contributor role who would work with multiple teams.
3 to 7 years of experience, ability to solve consumer facing communication problems.
Pedigree - Preferably from a premium engineering/ business school namely IIT/ IIM/ ISB/ BITS Pilani etc.