Head- Client Success

toran global
  • Mumbai
  • 20-30 lakh
  • 5-10 years
  • Views
  • 24 May 2018

  • Production/ Manufacturing/ Engineering

  • Printing/ Paper/ Packaging
Job Description

Key responsibilities: Ensure existing client base is serviced well and clients are seeing value through XYZ. Drive usage in existing accounts to minimize churn and enable growth. Discover new practices of Client Success which significantly improve client retention rate & growth. Continuously monitor & manage profitability across the portfolio. Usage of all cloud based solutions as a tool by clients. Drive innovation and constant value engineering projects for clients to ensure they see as a strategic partner. Build, grow and develop a lean team that drive wallet share and gross margins for all growth accounts. Identify additional client prospects to grow XYZ share of wallet and enter new avenues/industries that can be high growth opportunities for growth accounts. Understanding companys internal operations, technology, capabilities and targets. As the face of the organization, help in building the brand of the company in the industry, vendor and customer community. Job Requirements: Good leadership skills with structured thinking, having previous experience in handling teams Candidate should have previous experience in account management/client relations and packaging product sales. Fast learning, networking and researching skills, high energy levels, ability to meet defined targets, sound understanding of business principles. Excellent Communication skills, both written and verbal with strong presentation skills. Proficient at Microsoft Office and should be inclined towards Data Analytics.

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toran global