Head - BSS

Impact HR Services Pvt.Ltd
  • Bangalore, Delhi
  • 15-20 lakh
  • 14-18 years
  • Views
  • 09 May 2017

  • IT/ Information Technology

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Prime owner for delivery of BSS in GDC
Work with domain leads and market delivery teams for program delivery
Team capacity and competence build up with strong partner management
Provide leadership to manage large diverse and distributed teams across geographies
Lead a team of lead Architects, Program managers and Delivery managers.
Manage & Deliver target KPIs Including Delivery, People, Financial and others
Work in coordination with BL Practice Leads and Domain leads for new solutions delivery readiness.
Identifies and supports new business opportunities, pre-sales
Escalation Management and stakeholder management
Drive Delivery excellence for the domain area
Management Reporting/Presentations
Delivery KPIs Quality KPIs, Demand fulfillment, Utilization, Cost-FPO,
People Team ramp-up, Competency Development, Attrition
Business continuity during Delivery Model transition
You are responsive & are passionate about driving customer success
You bring a high level of energy and ability to manage difficult customer situation
You can work independently, takes initiative to get things done.
You can work well with local & remote team, effectively manage virtual teams
You can collaborate and work well with teams across org boundaries
You have ability to think transformational & influence others on innovative ideas
You have strong communication & people skills
You have high degree of adaptability and ability to learn new skills
3-year minimal experience in people management function
Strong software services selling skills, including extensive experience calling on key executives in large accounts
Strong commercial skills with proven experience in contract negotiation

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Impact HR Services Pvt.Ltd