Global Client Services - Team Lead

RIverForest Connections Private Limited
  • Mumbai
  • Confidential
  • 5-10 years
  • Views
  • 25 Jun 2018

  • Customer Service

  • Banking - Retail
Job Description

Responsibilities: Leading a team of Customer Service Representatives responsible for the following activities: Obtain thorough knowledge of products offered by IB on various global exchanges Provide end to end query resolution right from opening/funding accounts, trading platform queries, margin/trade issues, etc Respond to retail and professional clients' inquiries via inbound calls, email and on-line chat Create an inspiring team environment with an open communication culture Communicate expectations, assignments and responsibilities clearly and professionally to the team Monitor team performance and report on metrics Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Desired Candidate Profile: Qualifications: Experience: 5-6 years of managing a team of 10+ members. Education: University degree (Bachelors) required / MBA preferred NCFM/ NISM certifications in capital markets, derivatives and currency derivatives  High level of MS Excel skills required Language skills: Fluent English Good quantitative/analytical skills Must have excellent communication skills (both oral and written), friendly demeanor and ability to manage and grow a team

Job Posted By

Kavita Shermon
Associate Director