German Language B2.2 Specialist

2COMS Consulting Pvt. Ltd.
  • Pune
  • 3-7 lakh
  • 4-5 years
  • Views
  • 25 Jul 2017

  • Operations, Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Effective performance planning for self and team and time management and self-organization
Planning and Prioritization
Data Collection and analysis
Coaching and Feedback
Ability to manage and lead a team
Analysis and MIS/Reporting
Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations
Customer/Client Interaction
Handle escalations for the team
Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues Forward non resolvable issues to management.
Timely closure of all processes and other requirements for self and Team.
Generic and Specific Skill sets:
German skill requirement is a mandate. Person should be proficient in speaking and writing
B2.2 Level and Above Mandate
Customer orientation & customer first belief
Analytical, logical, reasoning & numerical ability
Ability to observe, analyze and give constructive feedback
Extremely good verbal & written communications skills
Process orientation & Structured thinking
Expertise in Excel & PowerPoint
Qualification Section:-
Graduate in any stream

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About Organisation

2COMS Consulting Pvt. Ltd.