Brief Description Reporting to the CIO, the Head of IT Infrastructure Services - Operations will manage the IT Infrastructure Team in the day-to-day operations of a global 24/7 production environment, including but not limited to servers, networks, DC/DRs, telephony, service desk, and workplace services. The primary goal of the Infrastructure Team is to deliver a high performing and highly reliable technical infrastructure service in support of organization business objectives. Responsibilities:- With a focus on these imperatives, the responsibilities of this position include: 1. Serve as a member of the CIO's Senior Leadership Team accountable for the enterprise layer of organization IT infrastructure, ensuring interoperability and responsiveness to business needs. 2. Manage the global IT infrastructure team: Servers, Storage, Telephony, Networking and Service Management; set goals, prioritize projects, communicate with stakeholders and oversee budgets. 3. Define the overall mission of the Infrastructure Services team. 4. Work with IT leadership, Senior Management, business leaders, and decision-makers to define and implement a Strategic Plan for the portfolio of all IT infrastructure, integration tools, and technologies; and articulate them to team members and other associates. 5. Provide overall direction, guidance, and definition of the company's infrastructure, bringing current knowledge and future vision of infrastructure technology and systems and best practices (e.g., ITIL) related to the needs of the business. 6. Establish metrics, key performance indicators and service level agreements for driving the performance of IT shared service delivery. 7. Participate in the IT Strategy Deployment and budget processes. 8. Support the delivery of infrastructure projects for the organization and provide consultation on the impact to business and application portfolios. 9. Maintain knowledge of industry-wide IT infrastructure / architecture standards and practices. 10. Bring an infrastructure and integration perspective to all IT initiatives and ensure that all program and project activities adhere to IT architectural standards and practices. 11. Implement objective performance metrics for continual monitoring of progress against enterprise objectives. 12. Manage, monitor and review the relationships with vendors and ensure that high levels of service are received and maintained. 13. Establish and maintain positive relationships with strategic partners and with internal developers of architecture components. 14. Oversee monitoring of all servers, networks, nodes and databases to ensure proper security, efficient utilization, allocation and user access. 15. Develop service level agreements with vendors and business users. 16. Manage vendor relationships for technology components of the architecture. 17. Research best practices around pharmaceutical and other industry technologies and their relevance. 18. Train and disseminate architectural standards, guidelines, and direction throughout the global IT organization. The above statements are intended to describe the general nature of work performed by those in this job. It is not an exhaustive list of all duties, and other duties may be assigned.