General Manager-Quality Assurance & Quality Control

2COMS Consulting Pvt. Ltd.
  • Visakhapatnam, Vizag
  • 14-25 lakh
  • 10-15 years
  • Views
  • 04 Jan 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Key Responsibilities:
1)Drive continuous improvement program across processes Undertake detailed process improvement studies and up skills the team membersCorporation
2)Mentor Green Belt/Yellow Belt projects Provide Training and quality support, development of metrics and dashboards in line with customer requirements
3)Ability to lead a team, coordinate with other location and drive standardized practices
4)Strengthen quality management processes/framework to improve quality delivery
5)Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
6)Should drive Process Control & Compliance in addition to managing Audit requirements
7)Strong interpersonal skills to manage client expectations/engagements effectively
8)Strong Process Knowledge and Compliance to Multiple Audit Postures
9)Design overall framework of learning development for associates across all locations in India
10)Ensure consistency in training content effectiveness by defining and operationalizing a content evaluation framework for programs

Profiles and Attributes:
Overall experience of 10+ years
BB certification is good to have Demonstrated success in Transactional Quality Exposure to different improvement frameworks like six sigma, lean
Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SAS, SPSS , project, excel are critical for the job
Strong communication & facilitation skills
Strong analytical skill- ability to work with huge volume of data using statistical tools

Competencies/Skill sets for this job

Transaction Quality Management Monitering Sas Spss Ms Office

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About Organisation

2COMS Consulting Pvt. Ltd.