Key Accountabilities/ Major Responsibilities: The timely and accurate delivery of analytical reports to fund manager and master custody clients either directly or through a team of analysts.
Maintaining high standards of attention to detail by checking and verifying analysis produced by the Performance Analysts prior to delivery to clients.
Effective management of client relationships, with the express aim of ensuring an ongoing high level of client service. This high level of client service would be characterised by meeting Service Level Agreement requirements with respect to deadlines, accurate reporting, prompt response to client queries and pro-active client dealings
Providing guidance and technical support in the training and development of Performance Analysts
Taking a lead role in projects related to the implementation of enhanced processes and/ or analysis. The immediate focus will be on the migration of clients to the in-house developed performance analysis software. These projects are to be completed according to schedule.
Providing accurate responses to performance related queries both from other areas within Worldwide Securities Services and from clients within agreed timeframes.