Executive Manager

Clarity Consulting
  • Hyderabad
  • 14-22 lakh
  • 12-15 years
  • Views
  • 03 Jul 2018

  • Corporate Governance

  • Management Consulting
Job Description

The Client Account Management (CAM) team is focused on bringing efficiencies and leading practices to most important clients. Organized by industries, the CAM professionals assist internal leaders in strengthening relationships and expanding services to clients. The team generates strategic industry, cross-sector, and company level insights to address client issues. In addition, the CAM professionals drive account management efficiencies such that the internal leaders can win work and create more value for the clients. The India CAM team comprises 90+ professionals with industry knowledge and skill sets that enables members to work both as lead CAMs and collaborate with US and India colleagues on various account management activities. We are seeking a person with 12+ years of experience in managing large teams and exposure to the C&IP industry. The professional should be self-motivated and have a flair for leading large teams and simultaneously managing internal account marketing activities. He/she should possess strong leadership qualities; research, analytical, and account marketing skills; and an excellent command of the English language. Work youll do The professional will have a three-fold role: Serve as the lead client account manager for one or more accounts in the C&IP industry Lead an industry team Lead the overall USI (US firms offices in India) CAM team The professional will be responsible for partnering with internal account leadership to shape and execute the strategy of engaging with the end client, building a cross-functional and global (where appropriate) team to deliver a seamless experience to the client, and taking an active role in managing risk and quality, as appropriate. The professional will partner with US CAM leadership to drive consistency and excellence across geographies. He/she will provide insights and recommendations to innovate and increase the value CAMs provide to account teams. The professional will be responsible for developing a highly cohesive and engaged India team. He/she will be expected to steer the team members towards the strategic business priorities. The professional will also provide regular feedback and suggestions to better the team. The professional will also work closely with the USI Market Development Service Line Leader (SLL) and will serve on the USI MD leadership team. In addition to CAM-specific responsibilities, he/she will lead broader service line (Market Development) projects related to talent, innovation, collaboration, and learning & development. CAM responsibilities: Client Impact/External Facing Activities: Develop and distribute content on thought leadership, points of view documents, and webinars Develop and manage distribution tracking systems to ensure measurement against marketing KPIs Account Operations/Internal Team Management Activities: Develop strategies or solutions specific to accounts priorities, pain points, or to develop relationship Conduct company, executive, and industry specific research insights and prepare the account leadership for their clients meetings Assist in the development and maintenance of account relationship tools including relationship map, organizational charts and the political balance sheet Gather account financials from project controllers, populate eminence-related information, and update key client developments, including news and quarterly earnings summaries Contract, Risk and Quality Management Activities: Manage account-specific contracts and ensure adherence to confidentiality and compliance requirements Assist in the onboarding/off boarding of account team Team management and people development responsibilities Work closely with the US CAM leadership in developing and driving the groups strategic priorities Work with the US CAM industry leader to align CAMs in teams on accounts to maximize value Responsible for the quality of deliverables executed by the India team members Responsible for recruiting, engaging, and motivating team members Provide timely, detailed, insightful feedback on team members research tactics and strategies; client interaction/speaking abilities; writing and document organization; analysis and argument Identify and address development and training needs for India team members, map their career paths, and elicit the best possible performance from each team member Manage performance evaluation of team members and recognize them with timely rewards Ensure compliance with team and firm best practices, including adherence to templates and guidelines Provide frequent reports on team task completion, and issues affecting project and task timelines to the US CAM leadership Promote best practice and knowledge shares among US and USI team members Requisite core skills: Self-motivated, committed, and passionate about driving large teams and developing people; ability to manage multi-location team Strong analytical, problem-solving, and strategic thinking skills Strong persuasion, influencing, negotiation, and conflict resolution skills Proactive, innovative, and strong team player Passionate about serving internal account teams to deliver the best of the firm and strengthen relationships with Deloittes most important clients Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as communication and relationship strategy Strong research skills. Extensive knowledge of databases such as Factiva, Hoovers, One Source, etc. Strong knowledge of marketing frameworks such as SWOT, PESTLE, Porters Five Forces, etc. Ability to structure, organize, and synthesize information to develop key insights at company/industry level Strong presentation and verbal and written communication skills, and experience communicating to, and working with, virtual teams Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel, Tableau, and PowerPoint Accustomed to working in teams, including virtual teams. Highly developed personal and professional ethics are expected Knowledge of the US/Global industry sectors is preferred Excellent team management and coaching skills.


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Clarity Consulting