Plan, develop and implement strategy for export sales Achievement of sales goals. Preparation of sales plan & execution. Creation of new leads, conversion of the leads in accounts Responsible for receivables Responsible for departmental CRM & SAP activities Responsible for achieving desired Customer Satisfaction Index Liaise with other functional and departmental heads so as to understand all necessary aspects and needs of deliverables, and to ensure they are fully informed of departmental objectives, purpose and achievements. Maintain awareness and knowledge of market and product Ensure activities meet with and integrate with organizational requirement for quality management, health and safety, legal requirement and environmental policies. Manage and control departmental expenditure within agreed budgets. Need based customer visits CRITICAL KNOWLEDGE & SKILLS REQUIRED FOR THE POSITION Excellent Communication, Presentation, Interpersonal, negotiation Skills Knowledge Required: Key customer account management Export sales knowledge Project management Techno- commercial knowledge Costing knowledge Organization culture, philosophy and current imperatives. Functional processes and mandates of various departments. Organizational policies and procedures impacting employees. Functional expert in 3 areas of Export Sales Management like Sales, Building Distribution Network & Business Development.