Escalation Engineer

Kelly OCG India
  • Bangalore
  • 13-23 lakh
  • 8-12 years
  • Views
  • 27 Apr 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Knowledge of the latest PC & Networking technology, Communication Protocols, and a strong understanding of one or more Operating Systems Architecture such as Linux, Windows 2008\2012 and ThinCient technology.
Excellent written and oral communication skills specifically the ability to explain technical concepts in plain English.
Looking for proactive team player who is solution oriented with a common sense approach.
Passion for the highest quality of customer service, creative problem solving skills and a strong desire to learn
Should have good troubleshooting skills and some exposure to troubleshoot CPU Spikes, Memory Leaks, Slow Logons, Printing, Profile issues, etc
Beneficial
Some exposure of Server virtualization technology ESX, Hyper-V, and/or XenServer.
Basic knowledge of .NET / C# and basic programming skills
Basic knowledge of Debugging concepts, Memory Management, Network tracing, etc
Knowledge of SQL/Oracle, relational databases and database query/manipulation tools
Mandatory : Troubleshooting on active directory , Windows server.
Handling escalations.
L3 support.


Competencies/Skill sets for this job

Troubleshoot Networking Troubleshooting Sql Support

Job Posted By

Resham Nanwani
Talent Sourcing Recruiter

About Organisation

Kelly OCG India