Providing the Technical direction to the Engineers (comprising of Software Engineers, Sr. Software Engineers, MTS, SMTS ) .
Providing the Functional and production direction to the team.
People management daily task monitoring, tracking and delivery of key initiatives and projects.
Working with other teams (Tools and Data Engineering, Quality Engineering ) in project delivery
Managing customer issues and escalations and tracking the Customer SLAs closely
Defining/ evolving and enforcing relevant software development processes for Application Product Engineering team.
Ensuring that the team complies to the quality standards
Active communication and coordination with clients and internal stakeholders