Engineer - EUS

  • Mumbai
  • Confidential
  • 2-5 years
  • Views
  • 03 Oct 2018

  • IT/ Information Technology

  • Consumer Durables/ Semi Durables
Job Description

Issue gathering from customers. Reporting & follow up with vendors/ ISP/ carrier for queue reduction. L1 troubleshooting for hardware, software and network systems issues & take judgement for appropriate escalation. Report Generation to track assets, backup activities, software & hardware installations. Shift handover report for existing tickets. Install & configure OS, Outlook based on SOP and fix physical connectivity issues of LAN & peripherals. Endpoint Security : Updation of antivirus & monitoring anti- virus patches. Client Applications : Support installation of different types of client applications. KPIs: Customer : 1 client appreciation per quarter zero escalations in a year. 1 Customer facing SIP per year. Process: 100% achievement of response & resolution SLAs. 100% compliance to service management processes. Technology: Atleast one emerging technology training/ year. Atleast one technology certification/ year.

Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

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