Good understanding of procedures and application of procedures and concepts within own subject area (and understanding them in the context of the business).
Experienced and competent in own area.
Shares own expertise with others.
Provide guidance and support to others.
Completes own role independently or with minimal supervision/ guidance.
Has developed specialist knowledge in one area.
Applies knowledge/ skills to a range of standard and non-standard activities.
Interprets client needs, assessing the full requirements.
Identifies solutions to non-standard tasks/ queries.
Awareness of internal/ external business issues and best practice in own discipline which is then applied to own role.
Takes action to monitor and control costs within own work horizons.
Identifies key issues and patterns from partial/ conflicting data and can take a broad perspective to problems and spot new, less obvious solutions.
Manages own time to meet agreed targets.
Develops plans for specific work activities in own area over the short-term, which may include forecasting resource requirements.
Adapts information/ style to the audience, explaining difficult issues clearly, to establish consensus and gain agreement.
Creates informal networks with key contacts within own area.