You will Maintain and Manage various storage solutions.
Provide L2 & L3 level technical support, guidance and direc tion for products supported.
Annalise and resolve escalated problems.
Ensure integrity of supported environment.
Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
Manage and resolve problems identified by sys admins or monitoring software Work with change and problem management tools
Hardware / software fault detection and vendor liaison
Liaise with customer accounts as required