For Technical CRM: Customizations and Configuration [Sitemap,Writing jScripts, Developing/Registering plug-ins, workflows and dialogs, SDK, importing data and CRM Deployment Manager.
Experience with developing and implementing web/windows applications with Microsoft Visual Studio.Net.
Defining training requirements and developing user friendly training materials
Delivery of face to face and virtual training sessions.
Reviewing and revising training documentation
Staying up to date on all versions of MS Dynamics CRM
Training all new users on how to use all Dynamics CRM systems within the company.
Supplying support and training sessions when needed.