Director

Search Light Consultants
  • Bangalore
  • 35-50 lakh
  • 14-20 years
  • Views
  • 03 May 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Facilitates the execution of the WW ACES strategy through local management and support teams.
Leads and supports process improvement projects at the network level that may have a global impact.
Coaches and trains management, CS Associates and project teams on ACES concepts and methodologies.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
Oversees site project portfolio, assisting Kaizen Promotion Officers and individual project managers with execution
and delivery of results.
Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact.
Communicates across all levels on project and program progress.
Facilitates and participates in meetings as necessary to facilitate growth and network-wide parity.
Represent sites needs in other teams prioritization processes (e.g. gathers requirements, builds case, and partners
with software teams to deliver improvements).
Manages and develops direct reports as appropriate.
Performs general duties to support and improve the CS ACES program locally and globally as part of WW CS ACES


Competencies/Skill sets for this job

Audits Support Selection Process Improvement Portfolio Financial

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About Organisation

Search Light Consultants