Directly or through Team Managers & Ops Managers, has ultimate responsibility for all activities of Common Insurance Operations. Leads the Insurance Operations team in developing and executing proactive and ongoing initiatives intended to identify and satisfy client needs.
Perform talent management such as assigning, directing, and evaluating work; conducting performance evaluations; performance coaching and career development discussions
Additional to the Operations Role the incumbent would be responsible to strategically support in the organization across geographies & grow the practice.
Leverage proven operational design principles to support the business in operational strategy and optimization of resource allocation
Establish strategic relationship with Insurance practitioners
Develop and maintain relationships with key stakeholders across the Insurance Operations to drive an integrated approach that is aligned with strategic intent and financial goals
Design and implement metrics and KPIs client, colleague, financial and operational
Establishes and monitors best in class Insurance service deliverables, processes and procedures to meet and exceed client expectations.
Responsible for efficiency and effectiveness (ROI) of client services. Reviews scope of services against Operational revenue.
Identify opportunities to increase, efficiency, improve quality and mitigate risk, quality impact and develop value capture plans
Caseload Management. Creates workforce and staffing plans and ensures availability of talent necessary to accomplish planned business results.
Design and implement optimal operations organization structure, roles, responsibilities, case loads
Collaborate with Insurance Operations leadership to drive talent and engagement initiatives across the practice
Drive identified change initiatives