Director - Engagement Management

Madhees Techno Consulting Pvt. Ltd
  • Bangalore
  • 15-25 lakh
  • 10-15 years
  • Views
  • 22 Sep 2016

  • Senior Management/ General Management

  • IT/ Technology - Software/ Services
Job Description

Job Description:
This is a high profile, one of the fastest growing companies named by Inc 500. This individual will report directly to the COO and will have direct relationships with the US account management team and US based clients such as American Express, Allstate, TD Bank and others. He/she will work in building and driving cross functional teams made up of digital marketing solutions (SEO, paid search, display, channel attribution, etc.), analytics, and technology teams to achieve client goals.
This role is responsible for project success and consistent client satisfaction across the organization. The person will play the role of a chief problem solver/strategist across various accounts. In addition, he/she will help engagement and delivery teams in planning, monitoring and reporting, quality and risk management, problem and change management, etc.
The individual will partner with account teams and clients in conceptualizing, planning and implementing online/digital marketing strategies and facilitate execution.
This is an incredible and unique opportunity to join a fast growth business, while it is still young, but with an established track record of doubling revenue, allowing for excitement, rapid growth and stability.

Strategy and Consulting Experience:
Strong capability in strategy consulting, business cases and developing cross-channel marketing strategy and plans
Proven success in guiding an organization or client to deliver business results
Very familiar with cutting edge marketing technology and analytical tools
Strong communication, storytelling and presentation skills with proven ability to lead a strategic planning meeting with senior-level marketing clients
Strategic Planning:
Partner with account management teams to develop digital marketing solution strategy spanning across Web Analytics, SEM, SEO, Display, Affiliate networks, Social media marketing, site experience optimization (MVT/A-B Testing)
Solve the business problems in digital marketing (lead generation/sales/ acquisition/ branding, etc.) by collaborating with solution teams to build the final set of recommendations
Create high level strategic plans that drive strong ROI
Advise the client/account teams on new digital marketing opportunities and trends in the industry
Program Management:
End to end project management throughout the project lifecycle strategy, planning, kick-off, implementation, progress and post mortem
Own project goals and drive the outcomes/results with the help of the solution teams
Translate strategic plan to a mid-level and detailed execution plan
On-time, on-budget and quality delivery of the project
Provide day-to day internal guidance to team members
Strong executive presence and ability to build and lead a group of high-performing engagement managers
Interact as a direct member of the companys senior leadership team
Demonstrated intellectual curiosity
Grow and build talent in the organization

Manage communication with the client, account management and delivery/solution teams on a regular basis to ensure the health of the relationship and project goal progress
Provides regular updates to internal and external stakeholders
Provides the client business context to the solution teams and helps drive the solution development to positively impact client goals
Assist the Business development and account management teams in creating proposals

Desired Skills:
Ability to think strategically to impact business outcomes and create strategic roadmaps
10 years of post MBA experience in marketing, strategy or business consulting roles, a mix is preferred
5+ years of experience in online marketing is preferred
Strong leadership, entrepreneurial and execution skills
Strong project management and communication skills
Strong analytical skills, numerical skills
Extremely strong intellectual curiosity
Willingness to travel to client locations for business meetings if required

Masters degree in Business, Marketing or Advertising from Tier 1 institution

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