Director Customer Consulting with an MNC Consulting, Mumbai

Avenues Consulting
  • Mumbai
  • Confidential
  • 12-25 years
  • Views
  • 21 Feb 2019

  • Others

  • Management Consulting
Job Description

We have an opportunity with MNC Consulting

Following are the Details:

Position: Director Customer Consulting

Experience: Min 12 years

Qualification: MBA from Top Bschool

Location: Mumbai

Job Description:

• Market sizing /market entry strategy
• Customer Experience/ Customer Service design
• Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes and metrics
• In -store Contact center design, conversion rate / process improvement
• Launch and set up of new business lines / business models - including conceptualization, business casing / business modelling experience to execution and strong delivery skill sets for business results
• Multi-channel management, retail store operations management
• Sales uplift for clients / revenue growth / P&L management of own or significant exposure to the same
• Business development responsibility with sales targets
• Leading sales and delivery of large-scale consulting engagements from design and execution - possibly combining management consulting with technology / digital elements
• Nurturing and harvesting CXO and CEO relationships
• Extensive team management

Core skills & behaviors:

• Strong analytical and problem solving capability
• Excellent communication skills - verbal, written, leadership communication
• Strong PPT and Excel skills
• Delegation, prioritizing and maintaining focus
• Interacting and effectively building relationships with senior client stakeholders
• Managing critical situations - conflicts, challenges, objection handling
• Willingness to stretch, high learning agility and can-do attitude

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Avenues Consulting