With extensive diagnosis competence and above-average system and specialist knowledge, the Diagnosis Expert supports and advises colleagues in the workshops in processing extremely difficult customer complaints. Determine the possible causes of complaints and malfunctions by means of specific questioning. Employ the relevant diagnosis methods and techniques required in each case. Able to systematically isolate and determine faults and complaints, explain contexts, reveal possible solutions and show corresponding remedial actions.
Work analytically and systematically to accomplish this. He possess a high level of advisory competence and team skills. He must be able to describe the results of your work precisely and document these in a database.He has to forward qualified conclusions to the development and plant service departments.Support the workshops as the "last resort", particularly within the framework of escalating complaints. In defined complaints, he logically and clearly explain complicated technical facts to internal partners and, in certain cases, also customers.