Devops Engineer

techmatter technologies
  • Pune
  • Confidential
  • 5-10 years
  • Views
  • 19 Apr 2018

  • IT/ Information Technology

  • Consumer Durables/ Semi Durables
Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance . You will diagnose and troubleshoot software and hardware problems. Ultimately, you will be a person of our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. Responsibilities : - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Publish artefacts documents around Best Practices in DevOps - Talk clients through a series of actions, either via phone, email or chat, until they- ve solved a technical issue - Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) - Provide prompt and accurate feedback to customers - Refer to internal database or external resources to provide accurate tech solutions - Ensure all issues are properly logged - Prioritize and manage several open issues at one time - Follow up with clients to ensure their IT systems are fully functional after troubleshooting - Prepare accurate and timely reports - Document technical knowledge in the form of notes and manuals - Maintain jovial relationships with clients Qualifications : - BA/BS degree in Computer Science or related technical field or equivalent practical experience. - Minimum 5+ years of experience in the systems support - Good Linux and windows Administration knowledge. - Experience with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos, OpenStack, Puppet, Chef, Salt, Ansible, terraform, packer). - Experience with build and deployment automation and continuous integration systems (such as Jenkins, Bamboo). - Knowledge of cloud computing including virtualization, hosted services, multi-tenant cloud infrastructures and storage systems. - Strong customer-facing communication and careful listening skills. Proven success in and genuine enthusiasm for working directly with customer technical teams. - Deep capabilities to understand computer systems and management platforms - Ability to install, configure, deploy complex data center solutions - storage, network, compute, hypervisor, cloud - Familiar with application architectures - web based, client server, monolithic and micro services, - Experience with cloud based deployment environments like AWS, Openstack, Rackspace, Azure Benefits- - Fun, creative and fast-paced working environment - Terrific medical and accident insurance plans - Kitchen stocked with snacks & drinks - Flexible time-off with generous paid holidays


Job Posted By

Shubhankar Suley
Database Specialist

About Organisation

techmatter technologies