Desktop Support L2/ VIP Support Engineer.

Microland
  • Mumbai
  • Confidential
  • 2-7 years
  • Views
  • 16 Apr 2019

  • Others

  • Other
Job Description

Job Location: Mumbai (Goregaon).​

Experience: 2-8 Yrs​

JOB DESCRIPTION:​

Very Good - Oral & Written communication (Candidate experience in VIP support will be preferred)

Experience in Blackberry, Android & I-OS mobile OS, Mail & Apps troubleshooting​

Experience in MS Office/Outlook 2010/2013 roubleshooting​

Should have exposure to basic network troubleshooting​

Understanding SLA & Ticket process - Incidents / service requests​

Understanding of client management, user response (email/verbal)

Understanding of Asset/inventory record process, movements etc.​

Understanding to coordinate with vendors/principles

Knowledge of Patch management, SCCM Client, InfoSec / AV updates.


Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

About Organisation

Microland