Desktop Support L2 Engineers

Microland
  • Rohtak, Gurgaon, Manesar
  • Confidential
  • 1-3 years
  • Views
  • 11 Jul 2019

  • Others

  • Other
Job Description

We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless opportunities to Learn, Earn and Enjoy.


Interested Candidates can turn up directly at microland premises:-​

Venue:-Ground Floor, #6 & 7, Palm Court, Sector 14 20/4 Sukrali Chowk, Opp. Huda Park, Gurugram, Haryana 122001
Date:- 6-July-2019
Timing:-10:00 am to 2:00 pm max


Job Role: Desktop Support (Only Male candidates)
Experience Required :0.6 - 3 year
Job Location:- Gurgaon, Manesar, Rohtak

Job Description:​

Should demonstrate good communication and interpersonal skills​

Minimum 6 months of experience required

Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 7 & 8)

Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting

Should have sound knowledge of Email clients MS Exchange

Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting

Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc

Ensure desktop support internal processes and procedure are adhered to Manage incidents/ service requests assigned to them till resolution/ execution


Handle end user​

escalation effectively and involve DSS lead accordingly​

Route assign tickets to appropriate support group if necessary​

Identifying and escalating high priority , high severity issues

Updating pending tickets with timely, precise and accurate updates

Following up with end users, if necessary, for closure of pending tickets

Following up with support groups, if necessary, for closure of pending tickets

Creating and uploading knowledge article

Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule

Provide support to power users (Band6 & above)locally and remotely and resolve all issues on high priority


Job Posted By

Divya Lakshman
Lead - Corporate Talent Acquisition

About Organisation

Microland